Q. Are you an official seller of Banksy?
A. No. Lazarides in Soho, London are the official seller of Banksy work.
Q. Do you put on exhibitions?
A. Yes we will. Full details will be announced through our mailing system. Please feel free to sign-up in order to receive priority news on shows, newly acquired artwork and print releases.
Q. Do you really have everything in stock that you say you do?
A. Absolutely. Unless specifically stated otherwise, everything you see marked ‘In stock’ is either at our Warehouse or at Constantine (Art Specialist Storage Facility).
Q. How do I know if an item is available or not?
A. If the piece is on our site and has a price next to it, it’s available (or on reserve for up to 48 hours). Loan Artwork is marked as such and is not available for sale. The price against Loan Artwork is for calculating the rental charge only. It does not represent the sales price.
Q. How long can I reserve a piece for?
A. We allow 48 hours to decide if you wish to proceed with a purchase. After that time it will revert back for sale.
Q. Why do you leave pieces that are sold on your site?
A. We leave sold pieces on the site for 60 days. They then get automatically archived. This is to enable new visitors to the site to get a feel for what kind of work we sell.
Q. How do we know your art is genuine?
A. We guarantee everything we sell to be 100% authentic and offer a 100% money back guarantee against counterfeit work.
Q. Do you offer Certificates of Authentication for work you sell?
A. We are legally only allowed to authenticate work by artists that we deal with directly. All artwork comes with a signed / embossed invoice, which acts as both your receipt and also your guarantee of authenticity.
Q. Why do your prices vary so much?
A. We try to cater for people on all budgets. We intend to sell everything from a £50 print right through to a £100,000 original.
Q. You seem to change your prices often, why is that?
A. We gathered a lot of information prior to launching the site and people seemed to prefer to have a price, rather than POA. But as the market is constantly changing, we have to alter our prices frequently.
Q. If you sell something on my behalf, how does the transaction work?
A. We offer your work on our website at an agreed commission rate. If sold, the customer pays into our client account, from which you are paid, minus our fee. Any artwork sold on behalf of a customer MUST be accompanied by some form of official provenance by the customer.
Q. Can I come and visit you?
A. We do not encourage visits to our premises, as we operate from an office / warehouse facility. However, we gladly welcome visitors by appointment, so please feel free to call us on 08700 111652 to make an appointment.
Q. What payment methods to you accept?
A. All major credit and debit cards, including American Express (up to £5000). Personal cheque and BACS transfer. We can accept cash up to the value of £6000.
Q. You mention that you’re a member of DACS, what is this?
A. DACS is one of three organisations set up to claim and re-distribute the monies paid under the Artist Re-Sale Regulations Rights 2006. These are sums of money payable when a secondary market dealer sells artwork by artists that qualify for the royalty payment. For further information, please check DACS
Q. Who are your customers?
A. We have varied customers, ranging from very small, to very large private collectors, and also corporate clients.
Q. Some of your items say limited to 1 per household. Why is this?
A. Certain items we sell are in very limited supply. In order to make it fair for as many people as possible to enjoy the work, we limit these particular items to 1 per household, which we believe is the fairest system.
Q. Some of your pieces are framed, are the measurements stated the size of the artwork or is does this measurement include the frame ?
A. All measurements shown are relevant to the entire piece so in the case of framed works the piece is measured frame edge to frame edge. Pieces which are unframed show the exact size of the actual artwork.
Q. Your loan art valuations seem higher than the market value in some cases, why is this?
A. In order for us to fully cover the value of our loaned art, our insurer asks us to put a level of cover in place that in the event of damage or theft would ensure that we could replace it. As a lot of these pieces would only be possible to replace by buying from auction house, we have to allow for the maximum market value, including all possible fees.
Q. I really want to buy one of the items you say is for loan only. Surely they must be for sale at a price?
A. Unfortunately not. As our loan collection grows, we will choose to release certain pieces for sale through the site. These pieces will be emailed to our database prior to appearing on the site. Only at this stage will these particular pieces be for sale. Please do not email asking to buy the loan collection.
Q. I am interested in some of the pieces you have in the ‘Urban Angel Collection’, can I buy these?
A. Our private collection is currently not available to buy. If we decide to release a piece for sale, the details of that piece will be emailed to any customer that has either enquired or bought work by that particular artist. This will be prior to the piece being listed for sale on the site.
Q. Which courier do you use?
A. We use Fed-Ex, guaranteed next-day delivery, for prints and smaller originals. Larger pieces are shipped by an art specialist courier. All works are fully insured.
Q. How do you pack your works of art?
A. Prints will ship in the very best tubes money can buy (or flat-packed where necessary). Original pieces will be bubble-wrapped and boxed using air-bags. Larger pieces will be crated.
Q. Can I leave my print in the tube for any length of time?
A. We strongly advise to remove prints immediately and store in an acid-free environment, ideally a portfolio, until framed. If you leave in the tube, you do so at your own risk.
Q. What happens if a piece I receive is damaged in the post?
A. You receive a replacement piece where possible, or a full refund. All damages must be notified to Urban Angel within 24 hours of delivery. Notification must be made by phone and also confirmed in writing (email).